Most common reasons your order to be delayed

We try our best to ship your orders as quickly as possible. About 95% of all orders are shipped and delivered on time. However, some delays may occur. Here we list the top reasons for delays to help customers to understand the process and avoid them. They are listed in a descending order in approximate frequency of occurrence.

Keep in mind:

Orders are shipped the same day if you completed a purchase by 3:30pm EST

1. Billing information inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to call, email or use other ways to verify that the credit card holder authorized this purchase. The verification process starts soon after an order is received.
2. Billing address/name different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders. If you need your ordered the next day we strongly suggest using the same address for billing and shipping address.
3. High-value and consumer items are ordered without a manned, working phone number for phone verification. Chances for credit card fraud are much higher for these items. You must have a working phone number with your order.
4. Wrong address or zip code used in the order. Shipping companies can't deliver and may send the packages back to us.
5. P.O. Box, FOP and International Orders We can not ship Fedex or UPS to these type of addresses. (only US Postal Service)
6. Delays by shipping companies. Shipment could be temporarily "lost" by shipping companies for shipping addresses that are far away from Texas, especially for Fedex Ground. Occasionally but rarely it may take 10 or more business days for the package to show up. Please note that USPS does not provide tracking information but only a Delivery confirmation.
7. Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
8. Shortage of ordered item(s). We try to contact customers in case of shortages that will delay orders for more than one business day. We may split an order and ship items separately. Back ordered items are marked as "BO" on your packing slip.
9. Drop shipped items require more time to be processed. They are normally shipped in 2-3 business days.
10. Purchase orders may be delayed for us to verify account information. This is especially true for first time customers.